Position Overview

Employment Type: Full-Time
The Boutique Team Leader is responsible for delivering exceptional customer service, supporting daily operations, and helping maintain an inviting, well-organized boutique and retail environment. While fashion or clothing expertise is not required, a strong work ethic, dedication to the store, and a passion for serving customers are essential.

This role plays a key part in leadership and includes merchandising, vendor communication, sales support, and collaboration as a team.

Key Responsibilities

Customer Service

• Greet and engage customers in a warm, friendly, and professional manner.
• Provide product knowledge and recommendations for boutique, retail, and seasonal décor items.
• Ensure customers feel welcomed and assisted throughout their shopping experience.
• Oversee and authorize the checkout experience.
• Resolve customer concerns promptly and professionally to a positive outcome.
• Assist in training associates on store operations, product, policy, and procedures.

Sales & Merchandising

• Meet or exceed daily and weekly sales targets.
• Maintain the boutique floor: restocking, recovering, and ensuring all sizes, styles, and colors are available.
• Assist in setting up seasonal and promotional items as needed.
• Tag and price new merchandise as it arrives.
• Maintain visually appealing and organized displays across boutique spaces.

Operations

• Assist with daily opening and closing procedures.
• Operate the POS system accurately; process sales, returns, and exchanges.
• Support inventory tasks including receiving shipments, stockroom organization, and
• inventory counts.
• Follow all store policies, including loss-prevention guidelines.
• Maintain communication with vendors regarding orders, deliveries, and product information.
• Data entry with POS System accurately and efficiently

Team Leadership & Collaboration

• Support, guide, and train team members on customer service expectations and store standards.
• Communicate customer feedback and sales trends to help inform buying decisions.
• Ability to effectively communicate with customers, peers and supervisors

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends, peak seasons, and holidays.
• Meets physical requirements (can lift up to 50lb)
• Prior retail experience is a plus but not required.
• Strong interpersonal and communication skills.
• Enthusiastic, outgoing, and approachable personality.
• Ability to multitask in a fast-paced, multi-department environment.
• Attention to detail and a strong eye for merchandising.
• Reliable, punctual, and able to work 40+ hours when required.

What We Offer

• A warm, family-operated environment rooted in the Farmington Hills community.
• Employee discounts across boutique, retail, and greenhouse departments.
• Opportunities for growth and increased responsibility.
• A supportive team where your work truly matters.