Patio/Grill sales team 

Purpose

Farmer John’s is a family owned, high end, garden center/landscape design and Boutique in Farmington Hills. We are proud to have a supportive and fun group of employees! We strive to create an enjoyable working environment and we’d love to have you.

Interact with each customer to provide information in response to inquiries in a friendly, professional and timely manner.  Answer customer’s questions regarding Patio and/or Grill on the sales floor.  Including but not limited to, inventory levels, warranty information, other inquiries from customers.  Manage customer purchases and if needed, schedule delivery.  Also responsible for incoming phone calls regarding products on the sales floor and/or website.  

Education and Experience

High school diploma or equivalent
1+ years of experience in a Sales service related role

Knowledge

Customer and Personal Service

 – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Maintain a positive, empathetic and professional attitude towards customers at all times.

English Language

 – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Basic Skills

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking to others to convey information effectively.
• Multi-task Ability to adjust and prioritize new tasks quickly

Social Skills

• Service Orientation Actively looking for ways to help people.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
• Teamwork Treating all co-workers with trust and respect.

Body Positioning

• Requires repetitive movement
• Requires standing

Communication

• Requires face-to-face discussions with individuals or teams
• Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires telephone conversations

Conflict

• Requires dealing with unpleasant, angry, or discourteous people

Level of Challenge

• Requires repeating the same physical activities or mental activities over and over
• Requires being exact or highly accurate

Personal Interaction

• Requires work with others in a group or team
• Requires work with external customers or the public

Work Setting

• Requires working indoors in environmentally uncontrolled conditions
• Job tasks are performed in close physical proximity to other people

Tasks

• Availability to adjust schedule to meet the needs of the store.  Including nights, weekends and if scheduled staff call off.  
• Confer with customers by telephone or in person to provide information about the product or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Maintaining a stocked, organized and clean patio/grill areas at all times.

Pay: $16.00

Full or Part Time Greenhouse Team Member

General Description / Purpose

Farmer John’s is a family owned, high end, garden center/landscape design and Boutique in Farmington Hills. We are proud to have a supportive and fun group of employees! We strive to create an enjoyable working environment and we’d love to have you.

Greenhouse team members will be responsible for helping completing various tasks in the greenhouse. 

Education and Experience

No formal educational credential
Short-term on-the-job training

Basic Skills

· Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.

· Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·  Speaking Talking to others to convey information effectively.

Social Skills

• Coordination Adjusting actions in relation to others’ actions.
• Instructing Teaching others how to do something.
• Service Orientation Actively looking for ways to help people.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Tasks

• Unloading of various trucks upon arrival.  Includes manual lifting and moving of racks

• Label/tag product upon arrival

• Product placement on benches and other areas of the greenhouse

• Watering of various greenhouse items
• Cleaning of products and facilities as needed.

• Assist customers as needed

Work setting

• Requires working indoors in non-controlled environmental conditions.  Greenhouse can be extremely hot during peak seasons.

• Requires working on your feet all day.

• Fast paced environment where tasks/duties change quickly.

• Requires ability to lift product 50lb+

Pay: $14.00

Full or Part Time Nursery Team Member

General Description / Purpose

Farmer John’s is a family owned, high end, garden center/landscape design and Boutique in Farmington Hills. We are proud to have a supportive and fun group of employees! We strive to create an enjoyable working environment and we’d love to have you.

Nursery team members are responsible for customer’s questions and needs and ensure they are met in a friendly and professional manner. They are also responsible for maintaining, cleaning, organizing and displaying the nursery stock.

Education and Experience

No formal educational credential
Short-term on-the-job training

Skills

Basic Skills

• Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking Talking to others to convey information effectively.

Social Skills

• Coordination Adjusting actions in relation to others’ actions.
• Service Orientation Actively looking for ways to help people.
• Social Perceptiveness Being aware of others’ reactions and understanding why they react as 

Work Context

Physical requirements

• Requires repetitive movement
• Requires using hands to handle, control, or feel objects, tools or controls
• Requires walking and standing
• Requires ability to lift 50lb+

Communication

• Requires face-to-face discussions with individuals or teams
• Requires contact with others (face-to-face, by telephone, or otherwise)

Personal Interaction

• Requires work with others in a group or team

Work Setting

• Requires working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures
• Requires working outdoors, exposed to all weather conditions

Tasks

• Assist customers with all aspects (questions, issues, etc.) regarding trees, shrubs, roses and perennials.
• Identify plants as well as problems such as diseases, weeds, and insect pests.
• Unload, check-in, price and organize incoming nursery stock.
• Maintain an organized and clean nursery.
• Consistently water and maintain all nursery stock.
• Provide information to customers on the care of trees, shrubs, flowers.

Communicating with Supervisors, Peers, or Subordinates

Performing for or Working Directly with the Public

Updating and Using Relevant Knowledge

Pay: $14.00

Full or Part-Time Customer Service Positions

Description:

The role of the Front Counter position is to ensure that each and every customer is served in a friendly, professional and timely manner. You will also be asked to manage customer queries and complaints, process purchases, schedule deliveries and answer phones. You will need to remain calm when customers are frustrated and some experience working with computers would be helpful.

Responsibilities:

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Greet all customers with a friendly and welcoming manner.
• Identify customer issues/complaints and take necessary steps to resolve them including getting assistance from other departments.
• Communicate respectfully at all times.
• Some knowledge of plants would be helpful.
• Keep the “register station” stocked with all necessary items, clean and organize when necessary.
• Overseeing of other Customer Service staff.
• Learn and adapt to new tasks or situations quickly and cooperatively.
• Required to open and/or close all register stations, count money and ensure that amounts are correct and that there is adequate change for the next day.
• Check customers out for their purchases, handle exchanges and returns.
• Enter and schedule deliveries and pick-up using the computer and communicating with the warehouse.
• Teamwork is something we stress in the work environment. Everyone is expected to follow and perform the same rules/policies/daily duties and work together to make each day run as smoothly as possible.

Front Counter /Customer Service Requirements:

• High school diploma, GED or equivalent.
• 1 + years of experience in customer service related role
• Basic computer skills and excellent phone disposition
• Ability to stay calm when customers are stressed or upset.
• Positive, service -oriented attitude

Pay range:

Pay: $14.00 starting

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)

Full or Part-Time Boutique Retail Sales Positions

Description:

Farmer John’s is a family-owned, high-end, garden center/landscape design and Boutique in Farmington Hills. We are proud to have a supportive and fun group of employees! We strive to create an enjoyable working environment and we’d love to have you.

Sell high-end boutique apparel to consumers.

Education and Experience

No formal educational credential
Short-term on-the-job training

Knowledge

Sales and Marketing

Knowledge of principles and methods for showing, promoting, and selling products or services.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

Basic Skills

• Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking Talking to others to convey information effectively.

Social Skills

• Coordination Adjusting actions in relation to others’ actions.
•  Service Orientation Actively looking for ways to help people.
• Social Perceptiveness Being aware of others’ reactions and understanding why they react as they do.

Resource Management Skills

Time Management Managing one’s own time and the time of others.

Working Environment

• Requires standing for long periods of time
• Requires use of ladder; lifting a minimum of 25lbs
• Requires face-to-face discussions with individuals, teams, the public, and customers.
• Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires dealing with unpleasant, angry, or discourteous people
• Requires coordinating with others in accomplishing work activities.
• Job tasks are performed in close physical proximity to other people
• Requires working indoors in environmentally uncontrolled conditions. Greenhouse environments vary with seasons. Winter can be chilly and Spring/summer can be extremely hot and sometimes uncomfortable.

Tasks

• Greet customers and ascertain what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases, and receive and process cash or credit payments.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Describe merchandise and explain the use, operation, and care of merchandise to customers.
• Ticket, arrange and display merchandise to promote sales.
• Inventory stock and requisition new stock.
• Exchange merchandise for customers and accept returns.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Clean shelves, counters, and tables.
• Establishing and maintaining interpersonal relationships with customers.
• Communicate with supervisors and peers
• Interacting with computers including POS on cash registers and credit card processing machines.
• Organizing, planning, and prioritizing work
• Assisting and caring for others; greet customers, patrons, and visitors.
• Clean work area.

Pay: $14.00 starting

Full-Time, Part-Time, Temporary Visual Merchandiser/Sales Associate

Job responsibilities:

• Develop creative merchandising displays that balance customers’ expectations and company’s objectives
• Maximize customer interest and sales levels by displaying products appropriately
• Maintaining store shelves and inventory
• Work to create inspirational displays with both real and artificial flowers
• Responsible for walking the store every day and keeping all store displays full and clean at all times
• Always keep a clean, and organized work space.

Job requirements:

• Have proven working experience in merchandising
• Up-to-date with the latest merchandising trends and best practices
• Excellent verbal and written communications skills
• Strong listening, presentation and decision making skills
• Highly organized, self-driven, with a fast pace, get the job done attitude
• Ability to lift 25+ lbs

Pay: $14.00 starting

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Merchandising: 1 year (Preferred)

Work Location: One location

Pay: $14.00 starting

Full-Time, Part-Time, Garden Supplies Team Member

Purpose

We are looking for associates with excellent communication skills to assist customers, stock shelves and rotate products in the dry goods (garden supply/chemical) area of our greenhouse. This fast-paced job often requires moderate lifting (up to 50lbs.).

Education and Experience

• High school diploma or equivalent
• Experience with plants preferred
• Short-term on-the-job training
  

Knowledge

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

Basic Skills

• Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension Understanding written sentences and paragraphs in work related documents.
•  Speaking Talking to others to convey information effectively.
• Writing Communicating effectively in writing as appropriate for the needs of the audience.
• Ability to lift 50lbs+ products.

Social Skills

• Coordination Adjusting actions in relation to others' actions.
• Service Orientation Actively looking for ways to help people.
•  Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills

Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Resource Management Skills

•  Time Management Managing one’s own time
  

Work Context

Physical requirements

• Requires repetitive movement
• Requires using hands to handle, control, or feel objects, tools or controls
• Requires walking
• Requires bending or twisting
• Requires standing
  

Communication

•  Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires face-to-face discussions with individuals or teams
  

Conflict

Requires dealing with unpleasant, angry, or discourteous people

Level of Challenge

• Requires repeating the same physical activities or mental activities over and over
• Requires being exact or highly accurate
  

Personal Interaction

• Requires work with external customers or the public
• Requires work with others in a group or team

Work Setting

• Requires working indoors in environmentally uncontrolled conditions. Greenhouse varies with the seasons. Winter can be chilly and Spring/summer can be extremely hot and sometimes uncomfortable.
• Job tasks are performed in close physical proximity to other people
  

Tasks

• Answer customers’ questions about merchandise and advise customers on merchandise selection.
• Change price tags on merchandise if/when needed.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Unpack and place sales floor merchandise.
•  Clean display cases, shelves, and aisles.
•  Maintain advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  

Activities

Performing for or Working Directly with the Public

Getting Information

Handling and Moving Objects

Stock supplies or merchandise.

Establishing and Maintaining Interpersonal Relationships

Communicating with Supervisors and peers

Selling or Influencing Others

Identifying Objects, Actions, and Events

Attach identification information to products, items or containers.

Updating and Using Relevant Knowledge

Processing Information

Developing and Building Teams

Pay: $14.00 starting