Job Title:    Merchandise Team Member

Company Overview:

Farmer John’s is a family-owned and operated, high-end garden center and boutique located in Farmington Hills. We pride ourselves on maintaining a supportive and enjoyable work environment for our team. Join us and become part of a vibrant workplace where your contributions will make a difference.

Job Purpose:

The Merchandise Team Member is responsible for delivering an exceptional shopping experience while supporting store operations through accurate pricing, signage, and attractive visual presentations. This role ensures efficient merchandise movement, appealing displays, and a well-organized store environment to drive sales and customer satisfaction.

Key Responsibilities

Customer Service:

• Deliver outstanding customer service and ensure customers are the #1 priority.
• Assist customers with locating products and provide a helpful, friendly shopping experience.

 Visual Merchandising:

• Create, maintain, and update visually compelling displays in windows, ledges, shelves, and throughout the store.
• Collaborate with peers and supervisors to set up promotional and sales events, including signage and banners.
• Pull merchandise to create engaging visual presentations.

 Merchandise Management:

•  Execute merchandise processing, including unpacking, sorting, and organizing products to meet floor-ready standards.
• Ensure timely replenishment of stock on the sales floor and maintain backroom organization.
• Flex between tasks such as pricing, signing, replenishment, and stockroom maintenance based on business needs.

 Store Operations:

•  Maintain supply areas, stockroom organization, and building lighting as needed.
• Ensure compliance with shortage control processes and maintain accurate inventory levels.
• Perform general maintenance tasks such as fixture setup, painting, and signage installation using basic tools.

 Team Collaboration:

•  Work closely with managers, leads, and colleagues to maintain a clean, neat, and organized store environment.
• Support peers with merchandise-related tasks and adapt to changing priorities as directed by supervisors.

 Skills and Qualifications

• Education & Experience
1. High school diploma or equivalent required.
2. At least 2 years of experience in merchandising

 Knowledge & Skills:

• Principles of customer service, including needs assessment and satisfaction evaluation.
• Strong interpersonal and communication skills to interact effectively with diverse groups.
• Ability to work independently and collaboratively in a fast-paced environment.
• Resourceful, with the ability to adapt quickly to changing priorities.

 Physical Requirements:

•  Ability to stand and walk for extended periods (up to 10 hours/day).
• Frequent reaching, crouching, kneeling, stooping, and lifting/moving up to 50 lbs.
• Comfort working indoors in varying environmental conditions (e.g., heat during greenhouse seasons).

 Technical Proficiency:

•  Basic skills in reading, writing, and mathematics.
• Familiarity with tools such as hammers, screwdrivers, staple guns, and box cutters for tasks like signage and fixture setup.

 Work Context

• Requires interaction with customers, peers, and supervisors in person and electronically.
• May involve dealing with challenging or discourteous individuals.
• Must meet strict deadlines and adjust actions based on team needs.

Regular Attendance and Punctuality:

Dependable attendance is crucial for this role to ensure team and customer satisfaction. 

Why Join Us?

At Farmer John’s, we value teamwork, dedication, and creativity. This role offers an opportunity to make an impact in a dynamic retail environment, where no two days are the same. Enjoy working in a family-oriented atmosphere while developing skills that contribute to both personal and professional growth.

Full or Part-Time Customer Service Positions

Description:

General Description:

The primary role of the Front Counter position is to ensure that every customer receives friendly, professional, and timely service. Responsibilities include managing customer inquiries and complaints, processing purchases, scheduling deliveries, and answering phone calls.

The ideal candidate will be able to remain calm and composed when addressing frustrated customers and will bring a positive, solutions-focused attitude to the team. Basic computer experience is beneficial for success in this role.

Responsibilities:

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Greet all customers in a friendly and welcoming manner.
• Identify customer issues/complaints and take necessary steps to resolve them including getting assistance from other departments.
• Being able to multi-task.
• Communicate respectfully at all times.
• Some knowledge of plants would be helpful.
• Keep the “register station” stocked with all necessary items, clean and organize when necessary.
• Overseeing of other Customer Service staff.
• Learn and adapt to new tasks or situations quickly and cooperatively.
• Required to open and/or close all register stations, count money and ensure that amounts are correct and that there is adequate change for the next day.
• Check customers out for their purchases, handle exchanges and returns.
• Enter and schedule deliveries and pick-up using the computer and communicating with the warehouse.
• Teamwork is something we stress in the work environment. Everyone is expected to follow and perform the same rules/policies/daily duties and work together to make each day run as smoothly as possible.

Front Counter /Customer Service Requirements:

• High school diploma, GED or equivalent.
• At least 1 year experience with management/leadership role
• 1 + years of experience in customer service related role
• Basic computer skills and excellent phone disposition
• Ability to stay calm when customers are stressed or upset.
• Positive, service -oriented attitude

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)

Garden Supplies Team Member

Full time/part time evening and weekend positions available

Purpose

Farmer John’s is a family-owned, high-end garden center, landscape design service, and boutique in Farmington Hills. We are proud to have a supportive and fun group of employees! We strive to create an enjoyable working environment and we’d love to have you join us. We are looking for associates with excellent communication skills to assist customers, stock shelves, and rotate products in the dry goods (garden supply/chemical) area of our greenhouse. This fast-paced job often requires moderate lifting (up to 50 lbs.).

Education and Experience

• High school diploma or equivalent
• Experience with plants preferred
• Short-term on-the-job training

Knowledge

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Physical Requirements:

• Requires repetitive movement
• Requires using hands to handle, control, or feel objects, tools, or controls
• Requires walking
• Requires bending or twisting
• Requires standing
• Requires ability to lift up to 50+ lbs

Communication:

• Requires contact with others (face-to-face, by telephone, or otherwise)
• Requires face-to-face discussions with individuals or teams

Conflict:

• Requires dealing with unpleasant, angry, or discourteous people

Level of Challenge:

• Requires repeating the same physical activities or mental activities over and over
• Requires being exact or highly accurate

Personal Interaction:

• Requires work with external customers or the public
• Requires work with others in a group or team

Work Setting:

• Requires working indoors in environmentally uncontrolled conditions. Greenhouses vary with the seasons. Winter can be chilly and Spring/Summer can be extremely hot and sometimes uncomfortable.
• Job tasks are performed in close physical proximity to other people

Tasks

• Answer customers’ questions about merchandise and advise customers on merchandise selection.
• Change price tags on merchandise if/when needed.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Unpack and place sales floor merchandise.
• Clean display cases, shelves, and aisles.
• Maintain advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Job Title: Seasonal Nursery Team Member

Company Overview:

Join the team at Farmer John’s, a family-owned high-end garden center and Boutique in Farmington Hills. We prioritize creating an enjoyable working environment and are excited to welcome enthusiastic individuals to our supportive team.

Job Type: Seasonal (Spring/Summer) )Part time/Full time; Weekends required

Purpose:

Seasonal Nursery Team Members play a key role in ensuring customer satisfaction by providing friendly and professional assistance. They are responsible for maintaining, organizing, and displaying nursery stock to create an inviting and attractive environment for our customers.

Education and Experience:

• No formal educational credential required.

• Short-term on-the-job training provided.

Skills:

• Basic Skills:

• Active Learning: Ability to grasp new information quickly for problem-solving and decision-making.

• Active Listening: Attentive listening to understand customers’ needs and concerns.

• Speaking: Communicating information effectively to customers and team members.

• Social Skills:

• Coordination: Adapting actions based on others’ actions to assist effectively.

• Service Orientation: Actively seeking ways to assist and satisfy customer needs.

• Social Perceptiveness: Understanding others’ reactions and responses.

Work Context:

• Physical Requirements:

• Involves repetitive movement and use of hands to handle objects and tools.

• Requires walking, standing, and ability to lift items weighing 50+ pounds.

• Communication:

• Involves face-to-face discussions with customers and colleagues.

• Contact with others through various communication methods (in-person, telephone, etc.).

Personal Interaction:

• Collaborating with team members and assisting customers in a group setting.

Work Setting:

• Works in varying temperatures (hot or cold) and outdoor conditions.

Tasks:

• Assist customers with inquiries, issues, and purchases related to trees, shrubs, roses, and perennials.

• Identify plants and recognize issues such as diseases, weeds, and pests.

• Unload, check-in, price, and organize incoming nursery stock.

• Maintain a clean and organized nursery environment.

• Ensure proper watering and care of nursery stock.

• Provide customers with guidance on plant care and maintenance.

Benefits:

• Opportunity to work in a dynamic and supportive team environment.

Job Title:    Merchandise Team Leader

Company Overview:

Farmer John’s is a family-owned and operated, high-end garden center and boutique located in Farmington Hills. We pride ourselves on maintaining a supportive and enjoyable work environment for our team. Join us and become part of a vibrant workplace where your contributions will make a difference.

Job Purpose:

The Merchandise Team Associate is responsible for delivering an exceptional shopping experience while supporting store operations through accurate pricing, signage, and attractive visual presentations. This role ensures efficient merchandise movement, appealing displays, and a well-organized store environment to drive sales and customer satisfaction.

Key Responsibilities

Staff Management: 

• Development of training material for department
• Execution of training for employees
• Follow up and make sure employees are retaining information.
• Daily agenda for both Garden Supply and Home & Garden departments.  

Customer Service:

• Deliver outstanding customer service and ensure customers are the #1 priority.
• Assist customers with locating products and provide a helpful, friendly shopping experience.

 Visual Merchandising:

• Create, maintain, and update visually compelling displays in windows, ledges, shelves, and throughout the store.
• Collaborate with peers and supervisors to set up promotional and sales events, including signage and banners.
• Pull merchandise to create engaging visual presentations.

 Merchandise Management:

•  Execute merchandise processing, including unpacking, sorting, and organizing products to meet floor-ready standards.
• Ensure timely replenishment of stock on the sales floor and maintain backroom organization.
• Flex between tasks such as pricing, signing, replenishment, and stockroom maintenance based on business needs.

 Store Operations:

•  Maintain supply areas, stockroom organization, and building lighting as needed.
• Ensure compliance with shortage control processes and maintain accurate inventory levels.
• Perform general maintenance tasks such as fixture setup, painting, and signage installation using basic tools.

 Team Collaboration:

•  Work closely with managers, leads, and colleagues to maintain a clean, neat, and organized store environment.
• Support peers with merchandise-related tasks and adapt to changing priorities as directed by supervisors.

 Skills and Qualifications

• Education & Experience
1. High school diploma or equivalent required.
2. At least 2 years of experience in merchandising

 Knowledge & Skills:

•  Principles of customer service, including needs assessment and satisfaction evaluation.
• Strong interpersonal and communication skills to interact effectively with diverse groups.
• Ability to work independently and collaboratively in a fast-paced environment.
• Resourceful, with the ability to adapt quickly to changing priorities.

 Physical Requirements:

•  Ability to stand and walk for extended periods (up to 10 hours/day).
• Frequent reaching, crouching, kneeling, stooping, and lifting/moving up to 50 lbs.
• Comfort working indoors in varying environmental conditions (e.g., heat during greenhouse seasons).

 Technical Proficiency:

•  Basic skills in reading, writing, and mathematics.
• Familiarity with tools such as hammers, screwdrivers, staple guns, and box cutters for tasks like signage and fixture setup.

 Work Context

• Requires interaction with customers, peers, and supervisors in person and electronically.
• May involve dealing with challenging or discourteous individuals.
• Must meet strict deadlines and adjust actions based on team needs.

Regular Attendance and Punctuality:

Dependable attendance is crucial for this role to ensure team and customer satisfaction.